Terms of Service

These terms govern the Banak web application and related restaurant services. By registering or using an account, you accept them on behalf of the person or organization operating the venue.

Service provider: the legal entity identified in your accepted Banak offer or invoice.

If you do not accept these terms, do not use Banak. Questions may be sent to info@banak.app.

1. Service

Banak provides restaurant software for table QR pages, staff calls, orders, optional payments, KDS screens, menu and restaurant settings, and operational analytics. Features may depend on the selected plan, configuration, internet access, and third-party availability.

2. Account and data accuracy

You are responsible for accurate restaurant, company, menu, pricing, allergen, tax, table, and QR-code data. Keep passwords, administrator PINs, and devices secure, and report unauthorized access promptly.

3. Restaurant responsibility

The restaurant is the seller of food, drinks, and services and remains responsible for preparation, delivery, pricing, availability, food safety, allergens, receipts, refunds, complaints, taxes, and staff conduct. Banak supplies software and does not prepare or deliver food.

4. Payments and subscriptions

Banak may offer trials and monthly or annual subscriptions that renew automatically until cancelled before the next billing period. Prices exclude VAT unless expressly stated otherwise. Cancellation stops renewal while access normally continues to the end of the paid period; elapsed periods are not refunded unless mandatory law or our written approval requires it. Stripe processes enabled online payments. The restaurant remains responsible for guest refunds, chargebacks, taxes, receipts, and fiscalization.

5. Acceptable use

Do not use Banak for unlawful, deceptive, harmful, abusive, or unauthorized activity; bypass security or plan controls; access other accounts; submit unlawful data; overload the system; scrape it; attack it; or send spam.

6. Availability and changes

We aim to keep the service stable but cannot guarantee uninterrupted or error-free operation. We may change features for security, product improvement, legal compliance, or business reasons.

7. Data and privacy

Personal-data processing is described in the Privacy Policy and Data Processing Addendum. Customers must have a lawful basis for the guest, employee, menu, order, and receipt data they enter and must provide their own notices where they act as controller.

8. Limitation of liability

To the fullest extent permitted by law, Banak is not liable for indirect loss, lost profit or revenue, data loss, staff decisions, customer-entered errors, internet outages, restaurant devices, or third-party providers. Nothing excludes liability that cannot legally be excluded.

9. Termination

You may stop using Banak or request account closure. Banak may suspend or close an account for non-payment, breach, security risk, or unlawful use. Terms that must survive termination remain effective.

10. Changes to these terms

We may update these terms and will publish the current version and update date here. Continued use after publication means acceptance of the revised terms.

11. Governing law and disputes

Croatian law governs these terms. The parties will first try to resolve disputes amicably; otherwise, the competent court at the provider’s registered seat has jurisdiction unless mandatory law requires otherwise.